Lead outlets effectively to meet performance targets.
Address issues promptly and effectively and ensure
manpower needs are managed.
Prepare performance reports (daily, weekly and monthly)
and review the performance of the outlets with focus on
sales and food safety. Take appropriate action and
provide support to ensure targets are met.
Work closely with the support functions to address
manpower, logistics, finance and administrative issues.
Conduct ROR (Review of Operations Risks) on food safety,
SOPs, product quality and health risks to ensure
compliance to required standards.
Verifications of outlet requisitions which includes
stock take report, petty cash, claim, payroll, hiring of
part time
Requirements
Good Interaction skills and the ability to communicate
effectively with people at all levels.
Passionate and result driven individual who always keen
in improving team’s performance and align with Corporate
Office’s objective
Hands-on, broad operation experience in local or
international food service industry.
Has the experience and exposure to deliver Key Result
Areas (KRAs).
Ability to coach and motivate team members
Holds a degree in Hotel Management or its equivalent
with 5 years of experience in operations management in
F&B or food service industry.
Demonstrate leadership in managing teams that are
geographically located and are sales/achievement driven
Monitor and manages store staffing levels to ensure
partner development and talent acquisition to achieve
and maintain store operational requirement.
Responsible to maintain good and profitable Cost of
Goods, labor cost and controlling product damages
according to guideline by Finance department.
Executes store operational policies and procedures,
including those for cash handling and safety and
security to ensure the safety of all team member during
each shift.
Setting goals for the work group, developing
organizational capability, and modelling how work
together.
Conduct ROR (Review of Operations Risks) on food safety,
SOPs, product quality and health risks to ensure
compliance to required standards.
Requirements
Relentless focus on customer, understands what customer
wants and how to deliver the experience
Listens and communicates well with others within and
outside of BR. Creates a team environment that is
positive and productive.
Takes personal responsibility to do the right thing.
Adapts quickly to change and makes timely, thoughtful
decisions.
Understands to drive overall business success and is
accountable to prioritize and deliver quality results.
Lead with trust, commitment, coach and develop junior
staff.
Holds a diploma in Hotel Management or its equivalent
with 2 years of experience in operations management in
F&B or food service industry.
Articulate and able to communicate effectively across
all functions and levels
Demonstrate leadership in managing teams and
sales/achievement driven
Assisting the Outlet Manager in executing store
operations during scheduled shifts.
Setting goals for the work group, developing
organizational capability, and modelling how work
together.
Displays a customer come first attitude by training and
holding partners accountable for delivering legendary
customer service.
Drive the implementation of company programs by
developing action plans and directly motivating and
instructing the store team to implement them to meet
operational and organizational objectives.
Conduct ROR (Review of Operations Risks) on food safety,
SOPs, product quality and health risks to ensure
compliance to required standards.
Requirements
Relentless focus on customer, understands what customer
wants and how to deliver the experience
Listens and communicates well with others within and
outside of BR. Creates a team environment that is
positive and productive.
Takes personal responsibility to do the right thing.
Adapts quickly to change and makes timely, thoughtful
decisions.
Understands to drive overall business success and is
accountable to prioritize and deliver quality results.
Lead with trust, commitment, coach and develop junior
staff.
Holds a diploma in Hotel Management or its equivalent
with 2 years of experience in operations management in
F&B or food service industry.
Articulate and able to communicate effectively across
all functions and levels
Demonstrate leadership in managing teams and
sales/achievement driven
Acts with integrity, honest and acknowledge that promote
the culture, values and mission of Baskin-Robbins.
Anticipates customer and store needs by constantly
evaluating environment and customer cues. Take
appropriate action and provide support to ensure targets
are met.
Executes store operational policies and procedures,
including those for cash handling and safety and
security to ensure the safety of all team member during
each shift.
Follow all cash management and cash register policies
and ensure proper cash management practices are followed
by shift team.
Check bank-in reports of outlets to ensure daily sales
takings are banked in on time.
Resolve sales and operations issues in an effective and
timely manner.
Conduct ROR (Review of Operations Risks) on food safety,
SOPs, product quality and health risks to ensure
compliance to required standards.
Requirements
Relentless focus on customer, understands what customer
wants and how to deliver the experience
Listens and communicates well with others within and
outside of Baskin-Robbins. Creates a team environment
that is positive and productive.
Takes personal responsibility to do the right thing.
Adapts quickly to change and makes timely, thoughtful
decisions.
Continuously seek opportunities to improve self and
others.
Lead with trust, commitment, coach and develop junior
staff.
Understands to drive overall business success and is
accountable to prioritize and deliver quality results.
Holds a diploma in Hotel Management or its equivalent
with 1 year of experience in operations management in
F&B or food service industry.
Articulate and able to communicate effectively across
all functions and levels
Demonstrate leadership in managing teams and
sales/achievement driven
