Key Responsibilities

• Acts with integrity, honesty, and acknowledges the promotion of the culture, values, and mission of Baskin-Robbins.

• Anticipates customer and store needs by constantly evaluating the environment and customer cues. Take appropriate action and provide support to ensure targets are met.

• Executes store operational policies and procedures, including those for cash handling and safety and security to ensure the safety of all team members during each shift.

• Follow all cash management and cash register policies and ensure proper cash management practices are followed by shift team.

• Check bank-in reports of outlets to ensure daily sales takings are banked in on time.

• Resolve sales and operations issues in an effective and timely manner.

• Conducts ROR (Review of Operations Risks) on food safety, SOPs, product quality, and health risks to ensure compliance with required standards.

Requirements

• Relentless focus on customer, understands what the customer wants and how to deliver the experience.

• Listens and communicates well with others within and outside of Baskin-Robbins. Creates a team environment that is positive and productive.

• Takes personal responsibility for doing the right thing. Adapts quickly to change and makes timely, thoughtful decisions.

• Continuously seeks opportunities to improve oneself and others.

• Lead with trust, commitment, coach and develop junior staff.

• Understands how to drive overall business success and is accountable for prioritizing and delivering quality results.

• Holds a diploma in Hotel Management or its equivalent with 1 year of experience in operations management in F&B or food service industry.

• Articulate and able to communicate effectively across all functions and levels.

• Demonstrate leadership in managing teams and sales/achievement driven.